Browse our FAQs

There is a Novotel hotel adjacent to the International terminal and a number of other hotels nearby many of which offer free transfers between the hotel and the terminal - Find out more.

If you are interested in advertising in or around Auckland Airport please visit www.apnoutdoor.co.nz.

If you have a query in regards to baggage allowances, lost baggage, excess baggage charges, flight updates, or special assistance please contact your airline direct. See the list of all the airlines at Auckland Airport.

If you have a query in regards to baggage services including baggage storage for the international terminal.

If you have a query in regards to what food and plant materials you can bring into New Zealand please contact the Ministry for Primary Industries (MPI). Please refer to www.mpi.govt.nz

For items that are lost or found within the International or Domestic terminals at Auckland Airport please see lost property and left luggage.

If you have a query in regards to items lost on board an aircraft please contact the airline.

If you have a query in regards to Customs formalities when you arrive or depart New Zealand or about importing household effects, motor vehicles, boats and aircraft please refer to www.customs.govt.nz

If you have a query in regards to allowances of liquids, aerosols and gels that you can take in your cabin baggage.

If you have a query in regards to visa requirements, including transit visas, for visiting New Zealand please refer to www.immigration.govt.nz

As long as you have a Wi-Fi enabled device, you can use the Auckland Airport Wi-Fi network free for 45 minutes of unlimited data.

How to connect:

  1. Switch on your device and ensure Wi-Fi is turned on
  2. Choose the network Auckland Airport
  3. Open an internet browser
  4. Choose whether you want to use the 45 minutes free service or pay for extended access
  5. Complete the registration details 
  6. Use the internet in the way that you normally do with your device.

You need a Wi-Fi enabled device such as a smart phone, laptop or tablet.

Yes. You only need to provide your email address for the 45 minutes free service. If you are purchasing a pay as you go option you will need to register with your email address and a password.

Our pay as you go service supports four concurrent devices per login, by using the same email address and password your time allowance can be shared. Select “Already have an account?” and login with the registered details. Please note that the time starts from the first login.

Yes. There are links to flight information, terminal maps, stores and services available from the Wi-Fi homepage.

Yes, you can use streaming services for audio and video however speed of download may depend on how many people are using the service. Pay as you go users can expect faster connections.

Your free minutes start once you’ve registered and they run continuously after that. At the end of your 45 free minutes you can continue to use Wi-Fi on a pay as you go basis.

You can join Strata Club for extended complimentary Wi-Fi or a paid option is also available.

Credit cards can be used to purchase extended W-Fi access. Join the network in the usual way and follow onscreen instructions. Payment is secure.

Extended access to Wi-Fi can be purchased and used across four devices

  • 2 hours/2GB - NZ$9.95
  • 6 hours/4GB - NZ$14.95

We accept the following credit cards

  • Mastercard
  • Visa
  • American Express
  • Diners Club

If you can’t connect, you may need to change the settings within your browser and ensure your Wi-Fi is on. If you continue to have trouble, please contact Wi-Fi support desk on 0800 111 844.

Yes. You can seek help from one of our helpdesks at the terminal or call the Wi-Fi support desk on 0800 111 844.

Most computers have a built-in switch that lets you disable the wireless adapter’s radio. Make sure this switch is ‘on’. If you can’t find the switch on your computer, call the Wi-Fi support desk on 0800 111 844.

The Wi-Fi support desk is available 24 hours a day, seven days a week, 365 days a year.

The speed you get depends on the number of users and how heavily they’re using the service. Pay as you go users will receive speeds up to four times faster, on average.

Please see the Auckland Airport Limited Privacy Policy and Wi-Fi Terms and Conditions. Both can be found under the Terms of Use and Privacy Policy links on the Wi-Fi log-in page.

We require this information for payment for prevention of fraud. You have the option to opt into receiving marketing information from Auckland Airport.

If you opt in, you may receive offers and information about parking, shopping and terminal benefits.

Make sure you do your best to protect yourself and your device – your laptop, phone or tablet.

  • Install robust anti-virus software and a personal firewall on your device. Keep anti-virus software up to date
  • Protect your device with a password
  • Never leave your device unattended; if necessary, lock it
  • Keep credit or debit card details hidden from view
  • Make sure that a website is secure before you input financial details. Check for the padlock icon on your browser
  • If you’re connecting to your own corporate network, use a secure VPN (virtual private network).

There are 5 simple steps to a successful booking online:

  • Select your arrival date and time and number of places to be reserved in the lounge
  • Select your lounge option
  • Complete your personal details
  • Complete your payment details
  • Print out your confirmation invoice and email

Emperor Lounge is only available for passengers departing New Zealand internationally or in transit between two international flights. It is not valid for passengers arriving into New Zealand or for passengers yet to be processed through security. 

The opening hours are from 6:00am  -1:00am (summer), and 6am - Midnight (winter) Monday to Sunday.

No, unfortunately Emperor Lounge is only available to those travelling internationally from Auckland or in transit between two international flights. It is not valid for passengers arriving into New Zealand or for passengers yet to be processed through security.

Yes – on the checkout, enter one of the names of the guest you are booking on behalf.

You may book up to 12 months ahead of your travel date depending on the lounge product you are booking. Promotional deals may have a shorter life span.

The latest you may book online is 24 hours ahead of your arrival time.

No, there is no extra booking fee and all prices are inclusive.

Shortly after placing your booking, you will receive a confirmation email with a booking reference number. Print this email and bring it with you to the lounge. You can also view your booking by simply clicking “Manage my booking” on the Emperor Lounge booking page.

You may amend or cancel your booking up to 24 hours prior to your scheduled arrival time at no extra charge.

The simplest way is to click “Manage my booking” on the Emperor Lounge booking page.

Please contact the Emperor Lounge at emperorlounge@aucklandairport.co.nz.

Admission of large groups of passengers travelling together will be at the discretion of the lounge manager and depends on available capacity.

No, you don’t have to book online and you can pay on the door, however booking online gets you access to a reduced rate of $49 for a three hour stay rather than a walk up price of $55. Booking online also guarantees entry, walk ups may be denied entry as we may be at full capacity. 

Auckland Airport accepts the following cards for payment online; Visa, MasterCard, American Express, and Diner’s Club.

On terminal at Emperor Lounge we accept the following cards; EFTPOS, Visa, MasterCard, and Diner’s Club. Cash is not preferred but will be accepted only at the Emperor Lounge door.

There are two options, either up to a three hour stay or up to an eight hour stay. We recommend the eight hour stay if you are a passenger with a long international to international transit. 

If you are unsure whether the airline will allow a check-in earlier than three hours prior to your flight departure, please check before booking to avoid disappointment.  

You can choose to extend your stay from three hours to eight hours whilst in the Emperor Lounge if you choose, by paying the balance between the two products on the day, however this is subject to availability.

You will be given access to Emperor Lounge on departure if you hold a Business or First Class ticket, and you are flying internationally with these selected airlines:

  • China Southern Airlines
  • Hawaiian Airlines
  • Korean Air
  • China Airlines
  • Malaysia Airlines
  • Philippine Airlines
  • Virgin Australia (Pacific Island flights only)
  • China Eastern.

You will be given access to Emperor Lounge if you are a member of  Priority Pass, Lounge Key or DragonPass.

If you are using one of these cards, you must present your card on the door of the Emperor Lounge entry. No pre-bookings are available and it is subject to availability. You may also get access via banking privileges e.g Diner’s Club. The Emperor Lounge team will check your card and advise.

If you are a shareholder card member of Farmlands Cooperative, please present your card on Entry and pay the door rate of $55 with your card. You as the shareholder will see the rebate savings on your monthly statement the following month.

Please check with your loyalty programme for the terms and conditions of your membership as it varies from programme to programme.

No, Emperor Lounge is owned by the Auckland Airport and is accessible to anyone flying on any international flight by booking online or on the door. The Koru Lounge is separately owned by Air New Zealand and is their business class lounge.

Children will be permitted into the lounge at the discretion of the manager. Children under 5 are free. Children 13 years and older will be charged as an adult. Emperor Lounge is designed as a tranquil, relaxing space for business and leisure passengers. Children must behave accordingly and be supervised at all times by parents and guardians.

No, however the menu is designed and tailored to cater for all ages.

An adult travelling alone at the age of 15 years. Alcohol will not be served to minors.

In New Zealand we adopt a relaxed, easy-going culture. We request that you dress appropriately in business attire of a casual nature. For example denim and closed tidy shoes are acceptable, no singlets or work boots.

Yes, please contact Emperor Lounge via emperorlounge@aucklandairport.co.nz with at least 24 hours’ notice, along with your booking reference and let us know about your dietary requirements.

Emperor Lounge is committed to providing food that is safe and meets the expectations of our customers. 

  • Shower facilities and complementary towel packs.
  • Bar facilities and non-alcoholic refreshments.
  • Complementary Wi-Fi and work stations.
  • Reading material & Sky TV.
  • Range of international hot and cold dishes and snacks.

There are two locations where coats and bags can be stored, however these are not locked.

Emperor Lounge is only accessible for passengers flying internationally. You will find the lounge airside on level 1. After security checks, proceed past the Duty Free shops and turn right. Follow the signs to premium lounges. Emperor Lounge is located on the left hand side opposite the escalator.

Please contact Emperor Lounge on emperorlounge@aucklandairport.co.nz. Vouchers are $49.00 + Admin fee. The vouchers will be shipped out to the given address.

Vouchers are valid for one year from the purchase date. If the voucher is close to expiry and it has yet to be used, please contact Emperor Lounge regarding an extension on emperorlounge@aucklandairport.co.nz. Renewal will be at the Emperor Lounge manager’s discretion.

The Emperor Lounge team will hand over any found item to the airport’s main lost property location. Any misplaced items can be claimed from the Operations Reception Office.

The office is open during business hours (8.00am-4.30pm). 

The contact details are:

Phone: +64 255 9039
Email: lostproperty@aucklandairport.co.nz

Location: Go to the international check-in area, turn left and head out door 1, and then turn right. View the airport maps here.

We are committed to the highest standards of customer care. If you would like to provide us with feedback on any aspect of the service you receive please contact us at www.tellemperorlounge.co.nz or email emperorlounge@aucklandairport.co.nz.

There are 5 simple steps to a successful booking:

  1. Select your date, time and terminal details via the parking booking form
  2. Select the parking option that best suits you 
  3. Complete your personal details 
  4. Complete your payment details (Including nominating which credit or debit card you will use to enter and exit the car park) 
  5. Print out your email confirmation details

Drive to the car park you have pre-booked. Signage is clearly visible at the airport, all car parks are identified by a letter. Please bring the map that is available on the website and on your confirmation email. Once you have located the car park you have booked, tap or insert your nominated credit into the slot at the entrance barrier. The credit card recognises you have pre-booked and paid for your parking and will open for you. Please remember that you will need to bring your nominated credit card to both enter and exit the car park.

No booking fee is applied to bookings made via this website.

You may book up to 12 months in advance.

You may only book 4 hours prior to arrival time for our short term car parks and 24 hours in advance for our long term car parks.

The number of days charged for when you pre-book is calculated on the basis of the times and dates you select when making your booking. Charges for certain promotions may be calculated on the number of calendar days booked. See special promotion Terms and Conditions for further information.

Auckland Airport accepts the following debit and credit cards: Visa, MasterCard, Diners and American Express.

Shortly after placing your booking, you will receive an email with a booking reference number confirming all your details. You should print this email and bring it with you to the Airport including the map of where your booked car park is located. You can also view your booking by simply clicking on “Manage my Booking” on the Auckland Airport website.

All bookings made are subject to our Terms and Conditions.

You may amend your booking up to 24 hours prior to your booked entry time with no booking fee charge.  However, changes to extend your existing booking may be subject to additional parking charges.

The simplest way is to click on the ""Manage my booking" button in the parking section of the site. Enter your email address and booking reference number. This can only be done if you have not already arrived in the car park.

Once you are in the car park your current booking is unable to be extended. You would need to make another booking for the additional days you wish to stay in the car park. Once a new booking is made and you are ready to exit, please press the intercom help button at the exit column and tell the parking services team your new reference number, they will be able to locate your new booking and open the barrier.

You can cancel all bookings up to 24 hours prior to your booked entry time.

The simplest way is to click on the "Manage my booking" button in the parking section of the site. Enter your email address and booking reference number.

If you do not have your booking confirmation, you are still able to enter and exit your booked car park, by entering your nominated credit card at the entry and exit barriers.

Alternatively you can have a new booking confirmation resent by clicking on the "Manage my booking" button in the parking section of the site.

This service enables you to amend or cancel your online booking. You can change your entry/exit dates and times and your nominated credit card.

You cannot amend your booking four hours prior to your car park entry time or after you have entered the car park.

This allows you to view your online bookings made in the last 12 months. You simply need to click on “Manage my booking” in the parking section of the site, Click on “My account” enter your email address and password then click on “display previous bookings” on the right hand side. This will bring up your previous 12 months bookings.

If you are going to use a different nominated credit card to that detailed on your email confirmation, you can amend this online. Simply click on “Manage my booking” in the parking section of the site. This change must be made 24 hours prior to your car park entry time

If you enter and exit the car park using a card that is not your nominated credit card, you will be charged at the rates displayed at the entry to the car park.

Your nominated credit card serves as your ticket to enter and exit the car park.

We are committed to the highest standards of customer care. If you would like to provide us with feedback on any aspect of the service you receive please contact us at parking@aucklandairport.co.nz.

At the entry to your booked car park, tap or insert your nominated credit card or debit card into the ticket slot of the entry barrier to gain access. Do not take a ticket.

The confirmation email you will receive gives comprehensive instructions on what to do when you arrive at the car park.

You may park in any vacant space in that car park.  A valid permit must be displayed if using a mobility car park space.

Simply tap or insert the same credit card or debit card used at the entry. The barrier arm will lift to allow you to exit. 

The confirmation email you will receive gives comprehensive instructions on what to do when you arrive at the car park. 

If you enter the car park before your confirmed booking time, or exit the car park later than your confirmed booking time, the credit card or debit card that you use to exit the car park (i.e. your nominated card) will be debited with the cost of the additional time, based on the rates displayed at the entry to the car park. 

No refund will be made if your stay is shorter than the booking period. Please note that the tariff board rate is not necessarily the same rate as your online booking charge. 

If you are going to use a different nominated credit card or debit card to that detailed on your email confirmation, you can amend this online. Simply click on “Manage my booking” in the parking section of the site.

If you enter and exit the car park using a card that is not your nominated credit card or debit card, you will be charged at the rates displayed at the entry to the car park. 

Park & Ride operates a 24-hour bus service to and from the terminal and has 24/7 car park staff onsite.

Whilst many of our car parks have a number of accessible spaces available for mobility card holders, unfortunately you are unable to reserve any specific space via the online booking system.

Accessible car parks are available in car parks Q, M and R at the domestic terminal and car parks A, C and E at the international terminal. 

If you arrive at your nominated car park and the full sign is out, this sign is in place for customers who have not made an online booking, all customers who have an online booking and are at their chosen car park will be able to enter using there nominated credit card.

Should you take a ticket by accident instead of entering your nominated credit card, please park in an available car parking space and on your return press the intercom button on the exit column. The parking services team will require your reference number to check your booking and will then raise the barrier for you. Please do not pay for the ticket at the automatic pay machine.

If you have any general parking or refund queries, please contact:

Email: parking@aucklandairport.co.nz

For refund queries, please provide the following information in your email:

  1. Nature of your enquiry
  2. The middle six (6) and the last three (3) digits of the credit card or debit card used. Please do not give us the expiry date and/or CVC number as they are not required.
  3. Online booking reference number (if applicable)

After receipt of your credit card or debit card number, response times are dependent on the time required to investigate your correspondence however we do endeavor to respond within 2 working days of receipt of your email.

Telephone: 0800 247 767

Call centre open: Monday to Sunday – 8am to 8pm

No Drop & Ride is an additional service offered to Auckland Airport Customers who are being dropped off at the airport

As long as you are in and out of the Park & Ride car park with in the 20 minute free period, you can simply tap or insert your credit card on departure and the barrier arm will open

No, Drop & Ride is only for dropping passengers at the airport, for pick up we have Wait Zones at both the domestic and international or you can book short term parking

Strata Club recognises and rewards you when you visit Auckland Airport. Your journey through Auckland Airport is made easier and you can take advantage of practical benefits, such as increased free Wi-Fi, or access to special deals throughout the airport, parking upgrades, discounted passes to Emperor Lounge and complimentary food and beverage offers.  As well as collecting Points you can convert to eVouchers helping you get more out of your trip.

Strata Club also helps you create a more personalised experience for your travel and is available regardless of airline or class of travel.

Strata Club is Auckland Airport’s customer centric reward and recognition programme. 

Strata Club recognises when you book Emperor Lounge or Auckland Airport parking or make purchases at participating shops and cafes and bars in both the domestic and international terminal. And then rewards you through benefits and Points.

Just by joining you are able to enjoy benefits such as extended Wi-Fi access.

It is easy to join Strata Club! 

  1. Download the Auckland Airport app from Apple App Store or Google Play Store
  2. Create your profile with four easy prompts to sign up for Strata Club
  3. Validate your email

You’re ready to go!

Or go to the Auckland Airport website and sign up to Strata Club.

Of course. Strata Club is designed to recognise customers of Auckland Airport no matter where you live or which airline you choose to fly with. Regardless of where you live you can still collect and use Points, eVouchers and Benefits when you book Auckland Airport parking, Emperor Lounge online or when you make purchases with Strata Club Partners in the domestic and international terminals at Auckland Airport.

Strata Club is available for both international and domestic travel experiences.

You must be sixteen years of age or older to join Strata Club.

We ask for your date of birth to ensure you are 16 years or older and so we do not send offers for wines and spirits to members under the age of 18. Your date of birth is also the validation information that you may need in case the point of sale systems within the stores do not recognise your Strata Club ID (QR Code) (e.g. if you have a cracked screen on your phone)

Yes, although we recommend that you download the Auckland Airport app when you join Strata Club. The app will contain your Strata Club ID which you need to use to collect Points and Tier Spend when you make purchases or use eVouchers or Tier Benefits at participating stores, cafes and bars in the domestic and international terminals.

If you don’t download the Auckland Airport app you will still be able to sign into the Auckland Airport website and record your membership number against parking or Emperor Lounge bookings to collect Points or Tier spend or to use your eVouchers or benefits. However it will not be possible to collect Points, use eVouchers or benefits at participating stores, cafes and bars.

No. It’s free to join Strata Club.

No. There is no physical Strata Club membership card. Strata Club is designed as a digital solution. The only Strata Club membership identification you need is your unique Strata Club ID and number that you can find in your Strata Club Profile page within the Auckland Airport app.

No, you can collect or use Strata Points or Benefits whenever you visit Auckland Airport, whether you are travelling or not. You can collect points from parking or at participating food and beverage providers.

Yes, you can collect and use Strata Points at both the domestic and international terminals including Auckland Airport domestic and international parking.

If you don’t have a smart phone you will still be able to sign into the Auckland Airport website and record your membership number against parking or Emperor Lounge bookings to collect Points or Tier spend or to use your eVouchers or benefits. However, it will not be possible to collect Points, use eVouchers or benefits at participating stores, cafes and bars.

If you haven’t received the email to validate your email address you should first check your email junk folder or promotions tab. 

If your validation email is not in your email junk folder your email address may have been entered incorrectly. If it was incorrect please complete your Strata Club profile again.

Your email validation link is available for 48 hours. If you are unable to validate your email address within that time you will need to complete your Strata Club profile again.

Yes, you can still use the Auckland Airport app even if you don’t wish to join Strata Club. It means you will not be able to sign into the app however you can still follow flights in the app, book parking and create schedules.

Your parking bookings and saved flight information will not be available on the Auckland Airport website if you wish to view them there.

Joining Strata Club is free, so there is no downside to signing up and you get benefits such as extended Wi-Fi access

Don’t worry, your Strata Club membership and transaction information viewable in the Auckland Airport app is stored in your profile. If you accidentally delete the Auckland Airport app you can download it again and when you sign in with your email address & password you will see all of your Strata Club balances and benefits.

If your phone battery is flat there are a number of electrical points in the terminals where you can charge your phone to allow you to use your Strata Club ID to collect Strata Points. 

If you know your Strata Club membership number (ST followed by 8 digits), you can provide this to the sales assistant at the time of purchasing your items. They will enter this membership number in the system so you may gain Tier Spend and Points. For safety, hold onto your receipt to check the spend and Points against your account.

Using your Strata Club ID is the best way to collect Strata Points and Tier Spend, if you don’t have access to it on the Auckland Airport app, the participating stores, cafes and bars may enter your Strata Club membership number manually into their point of sale system. 

You are unable to use your Strata Points and Tier Benefits at participating stores, cafes and bars without having your Strata Club ID within the Auckland Airport app available. 

If your Strata Club ID can’t be scanned by participating stores and cafes and bars you can provide your Strata Club membership number (ST followed by 8 digits) and date of birth to the sales assistant.

You can find your Strata Club membership number;

  • in the Auckland Airport app
    • Go to your Strata Club profile page
    • above your Strata Club ID or 
  • in the Auckland Airport website 
    • Sign in to Strata Club
    • in the profile drop down. 

If you have a cracked phone screen and your eVoucher or Tier Benefit code cannot be scanned you will not be able to use the eVoucher or Tier Benefit. Some participating stores, cafes & bars may have the ability to recognise the eVoucher or Tier Benefit if they use a Strata Club tablet app which will be visible to you on the counter.

In general you don’t need to know your membership number.

If you are making a booking for Auckland Airport parking or Emperor Lounge you just need to sign into the Auckland Airport website and this will automatically recognise your Strata Club membership with no need to provide your membership number.

If you are making a purchase at one of the participating stores or food & beverage outlets simply present your Strata Club ID when you are paying

If you want to know what your Strata Club membership number is, you can see it above your Strata Club ID on your Profile page in the Auckland Airport app or in the profile drop down on the Auckland Airport website once you’re signed in to Strata Club.

If you are signing up to the Auckland Airport website for the first time you will automatically become a Strata Club Member.  You will receive benefits such as 90 minutes of free Wi-Fi when you are at Auckland Airport, receive special offers and discounts, collect points to use for eVouchers and enjoy more benefits as you progress through the tiers.

If you already have an Auckland Airport profile you don’t have to sign up to Strata Club but we do recommend joining so you can make the most of your Auckland Airport experience and a better travel journey.

If you have forgotten your password;

  • Auckland Airport app
    • On the sign in page select ‘Forgot password?’
  • Auckland Airport website 

It's  easy.

  • Sign into your Strata Club account
  • Select ‘Member Details’ page from your profile page and
  • go to “Update your password”  to provide a new password.

If you have a parking or Emperor Lounge profile that allows your payment details to be pre-populated during the booking process on the Auckland Airport website you must sign into this profile separately. This ensures your payments details are secure.

If you don’t want to use previously saved payment details in a booking you can make the booking as a guest.

We are working on a longer term solution that is both secure, but reduces the number of sign-ins. Stay posted!

If you wish to close your Strata Club membership you can go to the contact us link on the Auckland Airport website or app, select Strata Club as the Enquiry type and tell us your membership details (first name, last name, date of birth, and Strata Club membership number); that you would like to close your Strata Club membership; and why you would like to close your account.  We will then contact you via email to verify that you want your Strata Club membership closed and when we receive a response confirming this we will arrange for your membership to be closed.

Please be aware that when your membership is closed all your Strata Points, eVouchers and Tier Benefits will be forfeited.

If you close your membership any Strata Points, eVouchers or Tier Benefits you have available will be forfeited.

Strata Club Memberships are for individuals.

You can’t link your friends and/or family to your account to receive their Strata Points and/or Tier Spend. However, we will be continually enhancing the programme, so stay posted for future enhancements.

We know people can change emails and we want you to be able retain all of the benefits and points you have already collected.  If you wish to change your email address you can go to the contact us link on the Auckland Airport website or app;

  • select Strata Club as the Enquiry type and tell us;
    • your membership details (first name, last name, date of birth, and Strata Club membership number);
    • that you would like to change the email address; and
    • what your new email address should be. 

We will then contact you via email at your original email address to verify that you want your Strata Club membership email address changed and when we receive a response confirming this we will arrange for your email to be updated.

If you need to change your name, either first name or last name, you can;

  • sign into your Strata Club Membership
  • select ‘Member Details’ from your Profile page and
  • update your Strata Club details to make any changes.

You can continue to make an online booking as a guest.  As a guest your payment details within the booking system are unable to be retained. 

The booking system has additional security on it to allow for credit card details to be provided securely and allows you to save additional information to your online booking profile so you do not have to keep re-entering them. 

Strata Points are points that may be collected when you book parking or Emperor Lounge online or when you make a purchase at participating stores, cafes and bars in the domestic and international terminals.  You collect 1 Strata Point for each dollar you spend with the programme retailers. These Points can then be used as an eVoucher, in blocks of 500, to pay or part pay online parking and Emperor Lounge bookings or on terminal purchases at participating stores, cafes and bars.  You can convert your Points to eVouchers within your Strata Club membership profile on the Auckland Airport app or website.

Yes your Strata Points will be added automatically to your Strata Club membership.  This will usually take place within 24 hours of the purchase or the time that you had booked to arrive at the Auckland Airport car park or Emperor Lounge. However, we recommend you allow 5 working days for them to show in case of delays.

You can see your Strata Points balance in your Strata Club profile within the Auckland Airport app or the Auckland Airport website once you’ve signed in. Your transactions will usually appear in your ‘Transaction Summary’ within 24 hours of completing the purchase. Please do allow up to 5 working days for your transactions to appear.

You can easily see your transaction summary and progress to attaining, or retain, the next tier within the Auckland Airport app or website. Simply;

  • Open the app or website
  • Sign in to your profile with your email address and password
  • Select Strata Club
  • Go to your Strata Club profile page
    • First you’ll see your tier progress information
    • Scroll down the page to find your Transaction Summary

Strata Club Partners may provide exclusive Strata Club offers that allow you to collect bonus Strata Points. Bonus Strata Points are additional Strata Points offered by the Partner and will add to your Stata Points balance.

No, they will not.

However, they do contribute to your overall Strata Points balance.

Yes, if you didn’t have your Strata Club ID scanned by the participating stores, cafes and bars, or weren’t signed in when booking parking or Emperor Lounge you can claim the missing Strata Points and Tier Spend in certain circumstances.

Please send us, via the Contact Us form on the Auckland Airport website, including a clear scan of the receipt or booking confirmation you are wishing to claim Strata Points and Tier Spend for. To be able to review the claim we need to be able to see the date of the transaction, where the transaction was made and the value of the transaction.

In addition if you are able provide a scan of a boarding pass (or similar) or parking /Emperor Lounge receipt to confirm that you were at Auckland Airport at the time the purchase was made.

No, you can only claim for bookings and purchases made after the date you joined Strata Club.

Only purchases made in the Auckland Airport terminals at participating stores, cafes and bars are eligible to earn Strata Points and Tier Spend.

No, you will collect Strata Points on transactions at a rate of 1 Strata Point per $1 paid.  Your Tier Spend is applied as the dollars and cents of the transaction.

The value you may collect points, and your Tier Spend accumulates, on is based on the purchase price less any exempt products, discounts, eVouchers, vouchers or benefits that are used. Any tobacco products or Prepay top-up cards purchased are ineligible to collect Strata Points or count towards reaching a higher Tier.

You should always be able to collect Strata Points and Tier Spend on qualifying purchases at the participating services, stores, cafes and bars.

Please check directly with the store, cafe or bar whether they will allow you to collect points in their own loyalty programme for the same purchase.

You can collect Strata Points and Tier Spend on most purchases at participating stores, cafes and bars.  Any tobacco product purchases are ineligible to collect Points or count towards reaching a higher tier or retaining a tier. Prepay top-up card purchases are also ineligible to collect Points or count towards reaching a higher tier or retaining a tier.

The value you may collect Points on is based on the purchase price less any exempt products, discounts, eVouchers, vouchers or benefits that are used.

Yes, when you book online. To collect Strata Points and Tier Spend for Auckland Airport parking or Emperor Lounge, you must book online 24 hours in advance of when you plan to arrive. If you use Auckland Airport parking or Emperor Lounge without making a booking in advance you will not collect Strata Points or Tier Spend.

Only advance booking for Auckland Airport parking or Emperor Lounge online are eligible to collect Strata Points and contribute towards your Tier Spend.

All bookings are subject to availability.

No worries.  You will need to sign into your Strata Club profile and then re-start your booking process.

We strongly recommend that you sign into your Strata Club account before you start your Auckland Airport parking or Emperor Lounge.  You have to be signed in to your Strata Club account to collect or use Strata Points or benefits.

The best way is;

  • Sign in to your Strata Club account with your email address and password
  • Start your booking process for parking and/or the Emperor Lounge 
    • Sign in to your parking or Emperor Lounge profile or 
    • Continue as a guest

Strata Club aims to make your journey through Auckland Airport better so collecting Strata Points and Tier Spend is limited to the Auckland Airport precinct.

To collect Strata Points and Tier Spend for a booking at Auckland Airport parking or the Emperor Lounge, you must be the person named on the booking confirmation.

Yes you will collect Strata Points and Tier Spend if you have booked and paid but not shown up for the booking.

If you receive a refund on the booking the Strata Points and Tier Spend will be deducted.

For parking or Emperor Lounge bookings the spend you may collect, Strata Points or Tier Spend, on is the amount you pay when you booked your parking online, any other charges (e.g. overstaying the booked parking time) will not collect Points or contribute to your Tier.

Yes you can, the value you collect your Strata Points and Tier Spend on is the amount you pay after all exempt products, discounts, vouchers, eVouchers and Tier Benefits have been applied.

You may use either benefit or an eVoucher per transaction, you’re unable to use one of each in one transaction.

If you return your purchase for a refund your Strata Points and Tier Spend will be reduced by the amount collected on the initial purchase.

Your Strata Points are valid for 3 years after they were collected. They expire at the end of the calendar month immediately following the third anniversary of the date you collected them. For example, you collected your first Strata Points in March 2017, if they have not converted to an eVoucher and been used, they will expire 30 April 2018.

Your Strata Points balance in the Auckland Airport app is updated as soon as possible. The Strata Points balance you see in your profile on the Auckland Airport website is updated nightly, which means it can be up to 24 hours behind the balance on the app.

If you are making a booking on the Auckland Airport website the balance is correct for when you want to use Strata Points to create an eVoucher.

Your Strata Points balance in the Auckland Airport app is updated as soon as possible. The Strata Points balance you see in your profile on the Auckland Airport website is updated nightly, which means it can be up to 24 hours behind the balance on the app.

Some of the participating stores, cafes and bars have screens that allow you to scan your Strata Club ID to collect or use Strata Points and use Benefits.  You can find your Strata Club ID by;

  • Open the Auckland Airport app
  • Tap the "QR Code" icon the bottom of the screen or 
  • Select the main menu
  • tap on the ‘Open you Strata Club ID' and scan this at the screen and follow the instructions on the screen.

You are unable to earn Strata Points on purchases of cigarettes and tobacco products or mobile prepay top up cards, which may be why there is a difference between the purchase value and the Strata Points collected.

If you did not purchase cigarettes or tobacco products or mobile phone top up cards or Lotto please check your receipt and send the details and a copy of the receipt via Contact Us.

You can collect Strata Points on the value of your purchases or bookings less any discounts, eVouchers, vouchers or benefits that are used. That’s right it’s the amount of money paid less any ineligible products. Ineligible products include cigarette or tobacco products, Lotto and prepay top up cards. They are ineligible to collect Strata Points or count towards reaching or retaining Tier.

You are able to collect Strata Points and Tier Spend, use an eVoucher or parking Benefit when you book parking on the Auckland Airport website or via the Auckland Airport app.

Tier Spend is the term used to describe the spend that contributes to your Strata Club tier.  Your cumulative Tier spend, over 12 months, determines what Strata Club Tier you are.

Once you reach a higher tier, please allow up to 36 hours for the upgrade to apply.

You reach a higher Tier by accumulating a Tier Spend that is greater than the Tier levels set in a 365 day period.  If you have more than;

  • $250 in a year with Strata Club Partners you will reach the Silver Tier;
  • $800 in a year with Strata Club Partners you will reach Gold Tier; and
  • more than $2,000 in a year with Strata Club Partners you will reach Platinum Tier

As soon as your purchases with Strata Club Partners meet the minimum level you will achieve the next Tier. Your new Tier will be applied within 36 hours and you’ll be able to enjoy the Benefits from then.

You have your Tier for a year from the date you qualify for the Tier.  At the end of that year your Tier Spend for the previous 365 days (i.e. from the date you upgraded) will be calculated and your new Tier will be based on that Tier Spend.  Your Strata Club tier directly relates to your Tier Spend.  If, during the last year, your Tier Spend is the same or greater than the Tier level, you could retain your current Tier.  If your Tier Spend is less than the Tier level you’re currently on, you will move to the relevant tier.

You can see your progress to retaining your current tier and up-grading a tier in your Strata Club profile within the Auckland Airport app or the Auckland Airport website once you’ve signed in. Your transactions will usually appear in your ‘Transaction Summary’ within 24 hours of completing the purchase. Please do allow up to 5 working days for your transactions to appear.

Yes they can, the value you collect your Tier Spend on is the amount you pay after all the exempt products, discounts, vouchers, eVouchers and Tier Benefits have been applied.  Cigarette and tobacco products as well as Prepay top-up cards and Lotto are exempt from Strata Club.

You are unable to accumulate spend towards upgrading or retaining your tier on purchases of cigarettes and tobacco products or prepay top up cards or Lotto which may be why there is a difference between the purchase value and the tier spend earned.

If you did not purchase ineligible products please check your receipt and send the details and a copy of the receipt via Contact Us.

Yes it will.

You reach a higher Tier by accumulating a Tier Spend that is greater than the Tier levels set in a 365 day period.  If you continue to increase your Tier Spend it will count towards up-grading to Gold as well as retaining your new Silver Tier.

If you cancel or amend your parking or Emperor Lounge booking more than 24 hours in advance, your eVouchers will be available to be reused in the amended booking or they will be returned to your Strata Balance as Strata Points for a future booking.

When you book parking or Emperor Lounge and use an eVoucher you select the dollar amount you want to apply in the payments page. Your Strata Points will be deducted at the time the eVoucher is applied and the payment is made. You must be signed into your Strata Club Membership at the start of the booking process to be able to use an eVoucher.

When you know you want to use an eVoucher go to your Strata Club account in the Auckland Airport app and select the value of the eVoucher you want to apply. This will generate an eVoucher including a QR code that you can then present to the sales assistant. Please note that Strata Points are deducted when the eVoucher has been scanned and this will then be reflected in your Strata Points balance.

Your eVoucher will be redeemed if your Strata Points balance is high enough at the time of use. If between the time of creating and then using an eVoucher; Strata Points have expired or you use the Points, with your Points balance falling below the minimum required, you will be unable to redeem the eVoucher.

There are a few ways you can use your Strata Points.  You can convert your Strata Points to a Discount eVoucher either;

  • during the booking process, for parking or Emperor Lounge or
  • within your Strata Club profile prior to purchasing at stores, cafes and bars at the Airport.

You can convert blocks of 500 Strata Points into eVouchers, 500 Strata Points converts to a $5 eVoucher.

You are able to choose the denominations of the eVouchers, in multiples of $5 up to a maximum of $100, so you can choose the most appropriate amount for how you intend to use them. 

Your eVouchers can be used to pay, or part pay, for booking Auckland Airport parking or Emperor Lounge visits online or at participating stores cafes and bars. 

Please remember there will not be any change given on the use of an eVoucher if the transaction value is lower than the value of the eVoucher.

For a short period of time you won’t be able to use your eVouchers at Aelia Duty Free, Victoria’s Secret, Eye Love, Tech 2 Go, Relay, Hub Convenience, MAC, and Kiehls.  We’ll let you know as soon as you can.

You can still collect Strata Points and Tier Spend at these stores.

Your Strata Points are in your personal Strata Club account.  You are able to make a purchase instore for another person or book parking or Emperor Lounge in their name while logged into your Strata Club membership and use your Strata Points.

When you book parking or Emperor Lounge and you can use an eVoucher in the payments page.  Your Strata Points will be deducted at the time the eVoucher is applied and the payment is completed. You must sign in into your Strata Club Membership at the start of the booking process to be able to use an eVoucher.

When you know you want to use an eVoucher at a participating store, cafe or bar go to your Strata Club Account page in the Auckland Airport app and select the value of the eVoucher you want to apply.  This will generate an eVoucher, including a QR code, which you then present to the sales assistant before completing the purchase. Please note that Strata Points are deducted when the eVoucher is scanned and the transaction is complete.  This will then be reflected in your Strata Points balance and transaction summary.

Your eVoucher will be redeemed if your Strata Points balance is high enough at the time of use.  If between the time of creating and then using an eVoucher; Strata Points have expired or you use the Points, with your Points balance falling below the minimum required, you will be unable to redeem the eVoucher.

If the participating store, café or bar has a Strata Club tablet, you do not need to create a Discount eVoucher in advance of making a purchase.

Once you have scanned your Strata Club ID, on the tablet, you can select the eVoucher value you would like to use from the ‘Benefits & eVouchers’ page.

If the participating store, café or bar uses their own Point of Sale system you will need to create an eVoucher in your Strata Club account first.  You need to;

  • sign in to the Auckland Airport App
  • Go to your Strata Club profile page
  • Select eVouchers
  • Choose the Strata Points you wish to convert to an eVoucher value

As you’re completing your purchase select ‘use eVoucher’ and present the code to the sales assistant. 

Your eVouchers are able to be used for Auckland Airport parking and Emperor Lounge online bookings or at participating stores, cafes and bars in the Auckland Airport terminals.

Regularly check Strata Club information for new programme participants.

If you cancelled your parking or Emperor Lounge booking more than 24 hours before the time booked your Strata Points should be showing in your Strata Club account benefits page. If they aren’t please contact us and provide us with the details of your Strata Membership and the parking or Emperor Lounge booking you cancelled.

Your eVouchers are created when you want to use them.  The Strata Points are valid for 3 years from when they were collected. Please note that Strata Points are deducted when your eVoucher is scanned.  This will then be reflected in your Strata Points balance and Transaction Summary. Your eVoucher will be redeemed if your Strata Points balance is high enough at the time of use.  If between the time of creating and then using an eVoucher; Strata Points have expired or you use the Points with a Parking or Emperor Lounge booking, with your Points balance falling below the minimum required, you will be unable to redeem the eVoucher.

If you have tried to use your eVoucher at one of the participating stores, cafes or bars and it has not been accepted this may be because you have used Strata Points between when you created the Discount eVoucher and when you have presented it to be scanned.  Your Strata Points are deducted when the eVoucher is scanned.  They will show in your Strata Points balance until the eVoucher is scanned and may be used for parking or Emperor Lounge bookings that are completed in the mean time.

If the eVoucher was unable to be scanned please ask the assistant to enter the voucher number in their system.

If the Discount eVoucher is not accepted this may be because you have used Strata Points between when you created the Discount eVoucher and when you have presented it to be scanned.  This is because Strata Points are not deducted until the Discount eVoucher has been scanned so will show in your Strata Points balance until that time and may be used for parking or Emperor Lounge bookings.

If you amend your parking or Emperor Lounge booking the eVoucher you had used to make the original booking should still be available to be used if you wish. If you know longer wish to use the Discount eVoucher or want to use a different number of Strata Points you can also make these amendments.

Your tier benefits are personal to you, and cannot be transferred to another member.

Tier Benefits are available to be used for the year you have your Tier for. If you upgrade a Tier you will have your benefits replaced and they will apply for the year.  When you retain or downgrade at the end of your Tier year you will receive a new set of benefits that reflect you’re your new Tier and they will apply for the year.

No, you do not need to create a benefit code in advance of making a purchase at a participating store, café or bar.

If the participating store, café or bar has a Strata Club tablet the benefits you have available to use can be selected on the ‘Benefits & eVouchers’ page within the tablet once you have scanned your Strata Club ID.

If the participating store, café or bar uses their own Point of Sale system you will need to;

  • sign in to the Auckland Airport App
  • Go to your Strata Club profile page
  • Select Benefits
  • Choose the Benefit you wish to use and select ‘Scan benefit’
  • Present the Benefit voucher to the sales assistant for scanning

If you cancel or amend your parking or Emperor Lounge booking more than 24 hours in advance your tier benefits will be available to be reused in the amended booking or they will be returned to your Strata Club account.

You are unable to amend or cancel a parking or Emperor Lounge booking within 24 hours of your booked arrival.

As a Strata Gold or Platinum member you receive benefits that allow you to access Emperor Lounge at a discounted rate when you book in advance of your visit. You can use these benefits no matter which airline or class you are flying in.

If you cancelled your parking or Emperor Lounge booking more than 24 hours before the time booked your benefit should be showing in your Strata Club Profile benefits page. If it isn’t please Contact Us and provide us with the details of your Strata Membership and the parking or Emperor Lounge booking you cancelled.

No, if you wish to use an Emperor Lounge benefit you must book this separately from your parking.

You can see the benefits you have available to you in your Strata Membership benefits on the Auckland Airport app.  You need to;

  • sign in to the Auckland Airport App
  • go to your Strata Club profile page
  • select Benefits