Airlines contacts

Tips for contacting airlines and rebooking or changing flights

1. Use airline websites and online self-service options

2. If you originally booked with a travel agent in your home country contact them directly to change your flight booking. Or contact with New Zealand-based travel agents to find available seats to with other airlines that are still operating

3. Try contacting your airline by phone. Most airlines have call centres to assist passengers that operate 24 hours a day, however, please be patient as some have long wait times

4. If you have travel insurance, use the insurer’s emergency assistance phone number to seek advice on getting a flight

5. If you do get a new flight, make sure you check the border restrictions in place for your return journey, in particular any transits. The IATA website has a country by country list of border restrictions

6. If all other options are exhausted, travellers should contact their country’s embassy, High Commission or consulate for assistance. Contact list of Foreign Representative in New Zealand - https://www.mfat.govt.nz/en/embassies/.

If you need information on bags, flight details or other enquiries regarding your journey, please contact your airline directly.

We have provided below the individual contact details for all airlines. Please note that freecall numbers starting 0800 can only be made within New Zealand. Some numbers listed below are international numbers and may incur charges.

We do our best to ensure these numbers are up to date however if a number has changed, please check the airlines website.

Aer Lingus +353 1890 800600 www.aerlingus.com	Aerolineas Argentinas +54 911 4940 4798 www.aerolineas.com.ar
Aeromexico 0800 623 4293 www.aeromexico.com	Air Astana 09 969 7606 airastana.com
Air Botswana 09 905 6706 [email protected]	Air Canada 00800 6699 2222 Baggage/ground handler: Air New Zealand Baggage Services
Air Chathams 0800 580 127 (Whakatane and Whanganui - Option 1, Chatham Islands - Option 2, Charter Operations - Option 3) [email protected]	Air China 09 379 7696 [email protected] www.airchina.co.nz Baggage/ground handler: Air New Zealand Baggage Services
Air France KLM 09 918 9825	Air India +91 12 4264 1407 +91 20 2623 1407 www.airindia.in
Air Madagascar +261 20 22 510 00	Air Malta 0800 003 339
Air Mauritius +230 207 7575	Air Namibia www.airnamibia.com
Air New Zealand Ltd 09 357 3000 0800 737 000 Baggage/ground handler: Air New Zealand Baggage Services	Air Niugini 09 977 2230
Air Serbia 0800 002 390	Air Tahiti Nui 09 869 6840 [email protected] www.airtahitinui.com Baggage/ground handler: Air New Zealand Baggage Services
Air Vanuatu 09 373 3435 [email protected] www.airvanuatu.com Baggage/ground handler: Air New Zealand Baggage Services	Aircalin 0508 247225 [email protected] Baggage/ground handler: Air New Zealand Baggage Services
Alaska Airlines 00-800 2527 5200	Alitalia 0800 003 339 www.aviationonline.com.au
All Nippon Airways - ANA 09 977 2233	American Airlines 09 308 4014 www.aa.com Baggage/ground handler: Swissport Baggage Services
Asiana Airlines 09 905 6708	Austrian Airline 09 303 1529 0800 944 220 www.austrian.com
Avianca 09 969 7601	Bangkok Airways +66 (2) 270 6699
Barrier Air 09 275 9120 0800 900 600 www.barrierair.kiwi	British Airways 09 966 9777 www.britishairways.com
Brussels Airlines 0800 003 339	Cathay Pacific Airways 0800 456 339 www.cathaypacific.com/nz Baggage/ground handler: Menzies Baggage Services
China Airlines 09 977 2288 Baggage/ground handler: Menzies Baggage Services	China Eastern Airlines 09 303 1066 [email protected] oa.ceair.com Baggage/ground handler: Menzies Baggage Services
China Southern Airlines +86-4008695539-1-4 [email protected] www.csair.com Baggage/ground handler: Air New Zealand Baggage Services	Copa Airlines 0800 623 4293 www.copaair.com
Croatia Airlines 09 837 9897 [email protected]	Delta Air Lines 09 977 2232
Dragonair 09 379 0833	EL AL Air Israel 09 969 7605 www.elal.co.il
Emirates 0508 364 728 www.emirates.com Baggage/ground handler: Menzies Baggage Services	Ethiopian Airlines 09 905 6709 [email protected]
Etihad Airways 09 977 2207	EVA Air 09 969 7608
Fiji Airways 0800 800 178 [email protected] - Customer care [email protected] - Reservations www.fijiairways.com Baggage/ground handler: Swissport Baggage Services	Garuda Indonesia 09 366 1855
Hainan Airlines +86-89895339 [email protected] www.hainanairlines.com Baggage/ground handler: Swissport Baggage Services	Hawaiian Airlines Phone: +64 9 257 4609 Fax: +64 9 257 4627 www.hawaiianairlines.co.nz
Hong Kong Airlines 09 275 0542	Inflite Auckland 09 377 4406 [email protected] www.inflite.nz
Inflite Mt Cook, Mount Cook Ski Planes and Helicopters 03 430 8026 0800 800 702 [email protected] www.mtcookskiplanes.com	Inflite Taupo 07 377 8805 0800 435 488 [email protected] www.inflite.nz
Japan Airlines 0800 885 880	Jetstar Airways Pty Ltd 0800 800 995 www.jetstar.com/nz Baggage/ground handler: Swissport Baggage Services
Korean Air 09 914 2000 www.koreanair.com Baggage/ground handler: Menzies Baggage Services	LATAM Airlines 0800 700 647 www.latam.com/en_nz Baggage/ground handler: Swissport Baggage Services
Lufthansa German Airlines 09 303 1529 www.lufthansa.com	Malaysia Airlines 0800 777 747 Baggage/ground handler: Menzies Baggage Services
Mongolian Airlines 09 905 6711	Philippine Airlines 09 969 7612 0508 427 222 www.philippineairlines.com
Qantas 09 357 8900 0800 808 767 Baggage/ground handler: Menzies Baggage Services	Qatar Airways 09 886 6229 www.qatarairways.com/nz Baggage/ground handler: Menzies Baggage Services
Royal Brunei Airlines 09 977 2209 [email protected]	Royal Jordanian 09 905 6712
Sichuan Airlines +86 28 8888 8888	Silk Air 09 379 3209
Singapore Airlines 09 282 0352 [email protected] www.singaporeair.com Baggage/ground handler: Menzies Baggage Services	Solomon Airlines 09 969 7602 www.flysolomons.com
South African Airways 09 977 2237	SWISS International Airlines 09 303 1529 0800 944 220 www.swiss.com
TAP Portugal 09 905 6713	Thai Airways International 09 377 0268 0800 100 992 [email protected] www.thaiairways.co.nz
United Airlines 0800 747 400 united.com Baggage/ground handler: Air New Zealand Baggage Services	Virgin Atlantic Airways 0800 FLYVIRGIN
Virgin Australia 0800 67 00 00 www.virginaustralia.com